Director of Residences

Miami Beach, FL | Multi-State Residential Portfolio

We are seeking an experienced Director of Residences to oversee the operations, maintenance, and continuous improvement of a portfolio of ultra-luxury residences located on the East Coast, to be based in Miami Beach, FL.

This is a highly visible, hands-on leadership role requiring a unique blend of estate management, project oversight, hospitality, and facilities expertise. The ideal candidate is equally comfortable managing a major renovation, coordinating a principal arrival, leading emergency preparedness efforts, and developing high-performing property teams.

Key Responsibilities

Estate Operations

• Maintain overall responsibility for the condition, readiness, and day-to-day operations of all residences.
• Establish and uphold operating standards, procedures, and service protocols across the portfolio.
• Conduct regular inspections, proactively identify issues, and ensure timely resolution.
• Coordinate seasonal transitions, principal travel, guest visits, and special events.
• Maintain comprehensive property records, inventories, warranties, vendor information, and operational documentation.

Capital Projects & Property Improvements

• Lead all phases of capital projects, renovations, and property improvements from planning through completion.
• Develop budgets, timelines, and project scopes; monitor progress and manage approved expenditures.
• Serve as the principals’ representative with architects, designers, contractors, and consultants.
• Maintain project tracking systems and provide regular updates to leadership.

Vendor & Maintenance Management

• Build and manage a best-in-class network of contractors, service providers, and specialty vendors.
• Oversee preventive maintenance programs covering all building systems, grounds, pools, docks, security systems, and specialty assets.
• Manage inspections, regulatory compliance, and emergency repairs.
• Review proposals, contracts, invoices, and change orders while ensuring quality, accountability, and cost control.

Safety, Security & Emergency Preparedness

• Develop and maintain emergency response plans for all residences.
• Lead storm preparedness efforts, including hurricane readiness for Florida properties.
• Partner closely with security teams to oversee access control, surveillance systems, and life-safety protocols.
• Serve as the primary operational contact during property-related emergencies.

Vehicles & Estate Assets

• Oversee maintenance, registration, insurance, and readiness of all estate vehicles and equipment.
• Coordinate management of marine assets and dock operations where applicable.
• Maintain service schedules, records, and replacement planning for estate equipment and specialty assets.

Team Leadership

• Recruit, train, develop, and manage household and property staff across all locations.
• Foster a culture of accountability, discretion, service excellence, and proactive problem-solving.
• Ensure staffing levels appropriately support principal, guest, and operational needs.

Qualifications

• 10+ years of leadership experience in estate management, luxury residential operations, hospitality, or related environments.
• Significant experience managing multiple high-end residences for UHNW principals.
• Strong knowledge of residential construction, building systems, preventive maintenance, and capital projects.
• Proven ability to lead teams, manage vendors, and oversee complex operations across multiple locations.
• Exceptional organizational, communication, and project management skills.
• Financially savvy with experience managing budgets, contracts, and vendor negotiations.
• Comfortable producing executive-level reports and maintaining detailed operational systems.
• Willingness to travel regularly between properties and respond to urgent matters outside traditional business hours.
• Proficiency with modern workplace and project management tools.

Preferred

• Luxury hospitality background (Forbes Five-Star, Leading Hotels of the World, or similar).
• Experience with marine operations and vessel management.
• Familiarity with New York co-op, condominium, and landmark property requirements.
• PMP certification or equivalent project management training.
• Bilingual English/Spanish.