About My Family Lounge:
My Family Lounge provides comprehensive support to private and professional clients, enhancing their personal, home, and work lives. With a focus on recruitment and relationship management, we offer tailored assistance through services like Personal Assistants, Family Assistants, House Managers, and more. Our goal is to integrate seamlessly into our clients' lives, offering dependable and personalized support.
Job Summary:
We're seeking an Account Recruiting Associate to support the CEO and Account Recruiting Manager in sourcing, screening, and onboarding top-tier household support professionals. This role is recruitment-focused with added responsibilities in sales support, relationship management, and overall client success.
Ideal candidates may come from backgrounds such as nannying, family assistance, personal or executive support, house management, or even entry-level business roles. While the specific experience can vary, we’re looking for someone with strong interpersonal skills, high emotional intelligence, and the ability to communicate professionally, stay organized, and adapt quickly in a fast-paced environment.
Role and Responsibilities:
Recruiting-Focused Responsibilities
- Assist the CEO and Account Recruiting Manager in conducting intake meetings with clients and internal team members to define job profiles and clarify role needs.
- Support in developing and implementing sourcing strategies to fill open positions, contributing to the end-to-end recruiting process from sourcing through onboarding.
- Help maintain recruiting dashboards, documentation, and candidate pipelines to ensure smooth operations and visibility across all active searches.
- Contribute to moving talent searches forward according to predetermined timelines by assisting with benchmarks, identifying bottlenecks, and prioritizing reqs in a fast-paced environment.
- Assist in core recruiting tasks such as sourcing, screening, interviewing, and preparing candidate summaries, while collaborating with the team to refine and elevate MFL’s overall recruiting process and service offerings
Assistant Relationship Management Responsibilities (Post-Placement)
- Support newly placed Assistants through their onboarding phase, helping them understand expectations, household preferences, and workflows during the first 90 days.
- Conduct regular check-ins with Assistants to assess alignment, identify concerns early, and provide coaching or escalation when appropriate.
- Document all touchpoints, updates, concerns, and action items directly in the client’s Slack channel to ensure full visibility and continuity across the team.
- Build strong, trusting relationships with Assistants to encourage open communication and ensure they feel supported throughout their placement.
- Track assistant engagement, schedule changes, and overall satisfaction using Slack and the CRM, collaborating with the CSM and CEO when necessary to promote long-term success.
- Facilitate clear communication between Assistants and Clients by relaying updates, clarifying expectations, and ensuring alignment throughout the placement.
Sales & Growth Responsibilities (As the Role Progresses)
- Assist with client email communication, including coordinating interview scheduling, sending confirmations, and ensuring both candidates and clients have everything they need prior to each meeting.
- Gather and document post-interview feedback from clients and candidates to help shape next steps in the placement process.
- Provide ongoing email updates to clients throughout recruitment and placement — including candidate presentations, search status updates, onboarding coordination, and follow-up communication.
- Collaborate with leadership to improve communication workflows, identify future hiring needs, and strengthen My Family Lounge’s overall recruiting and client service experience.
Skills and Qualifications:
- Bachelor’s degree or equivalent experience in business, client services, or a support-focused role
- Background in private service (e.g., nanny, family assistant, personal assistant, house manager) or entry-level business roles that required strong communication, coordination, and organizational skills
- Comfortable working PST/MST hours, within reason
- Open to traveling to the Bay Area for an in-person interview
- Strong interpersonal skills, emotional intelligence, and the ability to build rapport with clients and team members
- Highly organized, proactive, and detail-oriented with the ability to manage multiple priorities in a fast-paced environment
- Must be located within the United States
Benefits:
- Opportunity for career growth.
- Fully remote position with limited travel required (for the in-person interview)
- Paid time off and company holidays.
- Access to health insurance.
- Dynamic work environment with room for creativity and innovation.