Director of Operations - Private Family Office
Austin, TX (On-Site Daily) | Full-Time | Immediate Start
Overview
We are seeking a highly capable, decisive, and polished Director of Private Operations to serve as the operational right hand within a dynamic, high-performing dual-principal household overseeing multiple properties and a layered team.
This is a senior leadership role in a private, high-functioning environment led by two high-performing individuals with active professional and creative pursuits. The Director of Private Operations will partner most closely with the Principal while ensuring seamless coordination and operational alignment across the broader family ecosystem.
The household operates at a high level and fast pace within an active, family-centered environment. This role requires a leader who is comfortable navigating complexity while maintaining structure, discretion, and operational excellence.
The Director will oversee Family Assistants, Housekeepers, a Private Chef, and an Executive Assistant — driving accountability, refining systems, and ensuring consistent execution across properties and priorities.
While this is a senior operational leadership role, it exists within a private service environment. The ideal candidate understands that true leadership includes both strategic oversight and a willingness to step in when needed to support the team and uphold standards. A strong service mindset, flexibility, humility, and sound judgment are essential.
The ideal candidate is Austin-based, highly organized, deeply tech-fluent, and thrives in fast-paced, high-expectation environments where ownership, discretion, and proactive execution are expected.
Core Responsibilities
Strategic & Operational Leadership
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Act as the senior operational lead across Austin and Bay Area properties
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Translate priorities into structured operational plans
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Build, refine, and maintain SOPs and internal systems
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Anticipate challenges and proactively solve before escalation
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Oversee property projects, transitions, and long-term planning
Principal Partnership
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Serve as a trusted operational partner to the Principal
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Manage information flow and execution across initiatives
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Prepare summaries, briefings, and operational updates as needed
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Maintain visibility into risks, team performance, and opportunities
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Step in with authority when delegated
Team Leadership & Culture
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Directly oversee Family Assistants, Housekeepers, Private Chef, and Executive Assistant
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Establish accountability structures and performance expectations
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Support hiring, onboarding, and professional development
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Build a culture of professionalism, ownership, and excellence
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Address challenges with diplomacy and decisiveness
Systems & Technology
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Implement and optimize operational platforms and workflows
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Maintain dashboards, budgets, and reporting systems
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Ensure clear communication protocols across staff and vendors
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Drive continuous improvement across properties and processes
Required Experience
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7–12+ years in senior operations, estate leadership, or director-level roles
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Experience supporting high-performing principals, founders, executives, or creative leaders
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Proven success leading multi-staffed environments
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Experience overseeing multiple properties or layered operations
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Demonstrated ability to build structure within evolving environments
Technology & Systems Fluency
This is a tech-enabled private environment. Candidates must be proficient in:
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Google Workspace (advanced level)
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Notion (workflow and dashboard creation preferred)
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Project management platforms (Asana, ClickUp, Trello, etc.)
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Slack and communication platforms
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Estate management systems (Nines preferred)
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Budget tracking and reporting tools
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AI tools (ChatGPT and workflow optimization tools)
Experience implementing new systems and training teams on technology is strongly preferred.
Compensation & Benefits
Competitive senior-level compensation, expected base range $150,000–$200,000 DOE, plus discretionary performance bonus and benefits.
Paid Time Off
10 Paid Holidays
Health plan or monthly health stipend
Long-term opportunity with autonomy, trust, and meaningful operational ownership.